The Dunoon Hotel

Access Statement - Dunoon Hotels LTD

At the Dunoon Hotel we have made every effort to tailor our facilities to the needs and wishes of our guests. We have wheelchair users staying with us almost every week that we are open and many of our guests have special needs due to their age or illnesses and we try very hard to anticipate their requirements and to act on any feedback that they give us. We have developed many features around the hotel which make life easier for our guests. Our staff are trained to be welcoming and helpful to all guests, whatever their needs.

Transport and location

We have a private car-park and offer assistance with unloading suitcases to all guests from a drop-off point directly outside the hotel. We offer help in reserving wheelchairs, scooters etc from our local Shop Mobility office and the items are delivered to and collected from the hotel. There is a regular bus service to local towns with stops within 500m of the hotel.

Main entrance and reception features

We have created a permananent rank from the street to the front door of the hotel (a very gentle incline) and the hotel’s double doors open to provide wide access. There is a bell on the door to gain access if the guest has difficulty opening the door.

Our ground floor is level throughout the back exit of the hotel (a fire escape) has a moveable ramp to navigate a small slip on the door frame. Our reception on the ground floor is away from the public rooms and relatively quiet. There is a seat for guests who have to wait to be attended to.  Staff are instructed to take guests to a seating area with low tables if they are unable to use the counter for payment of bills.

We have a large ground floor unisex toilet with grab-rails and low wall-mounted sink which is designated for disabled guests use. We have no public phone in reception (not an AA requirement) but guests are welcome to use the telephone in reception in an emergency. All doors, entrances and corridors are wide enough for wheelchair/zimmer frame/pushchairs.

Other public areas

The hotel has a lift to all floors and whilst some rooms are access via a couple of steps we are careful to ask whether a guest will manage steps when they book the room.

Accommodation

All rooms are clearly signed and whilst they are not indicated in Braille type, a member of staff would always be available to guide a guest to their rooms at whatever time of day or night they needed help. We have a room which is specifically adapted for wheelchair users (Room 45). It is very close to the lift, can be made either a twin or a double or indeed occupied as a single by special arrangement, has a large bathroom with a ‘wet room’ shower, grab rails, shower seat and low sink with lever taps. Another room (Room 43) has both a ‘wet room’ shower and a roll-top bath and two further rooms on the first floor (Rooms 4 and 7) have relatively large bathrooms that wheelchair users have been comfortable in. All beds are standard height but specific requirements can be discussed with a member of the reception team. Assistance dogs are welcomed. Rooms service is available throughout the day with meals available at certain times of the day. Task lighting – an anglepoint lamp is available from reception on request. There is a telephone in every bedroom.

Restaurant

The hotel’s spacious restaurant is assessable to wheelchair users (certain tables are designated for this purpose) and we have accommodated horizontal bedchairs in the past. We are also sensitive to requests for quiet tables, well-lit tables and special seating for children. Menus are clearly typed and can be read to the guest on request. Chef can adapt meals for special dietary requirements with advance warning.

Fire safety

Our usual policy is only to accept non-mobile guests with carers who would be responsible for their evacuation in the case of a fire since management cannot guarantee assistance with evacuation.  We require that those guests who might need assistance in the case of a fire discuss their requirements with us on check-in.

Although we have tried to be as accurate as possible and include as much detail as we can in the statement, we are always willing to give more information on any aspect of this hotel or discuss specific requirements with prospective guests.

Charlotte and Rhys Williams
Directors

© 2009 Dunoon Hotel